All bookings must be Paid In Advance to confirm booking. If booking is not paid in full, the booking is not confirmed.

Each additional pet in the same Dog Hotel room will be charged extra RM20 per night and pet.

Must checkout by 2:00pm the next day.

Day care must check out by 8:00pm.

Overstays must be settled before pets are released.

Please bring along own food as every furry kid has their own preferred diets

Application of flea, ticks & mite prevention products is compulsory upon check in.

AI PETS GROUP SDN BHD reserved the right to not accept any furry kids with flea, ticks, mite, illness, injury and any signs of violence.

Payments are non refundable.

AI PETS GROUP SDN BHD shall not hold responsible for any lost/escaped pets. Illness and/or death whilst pets are being boarded.

Pet owners is in consent to any emergency medical care required by boarders and shall be responsible to pay for such emergencies.

Unpaid for and/or uncollected pets will be disposed off as abandoned pets after 7 days from date of payment/collection due date.

AI PETS GROUP SDN BHD reserves the sole right to do as they deem thereafter without further notice.

AI PETS GROUP SDN BHD is then released of their responsibilities for the pets boarded under these terms.

All above terms must be agreed before boarding.